Overview

This conference summary presents the major points of keynote talks by James Luckman and Don Reinertsen who spoke of a second-generation of lean implementation that expands the range of lean practices beyond what can be learned from manufacturing. Case studies from such firms as Pfizer, Steelcase, and Altec underline the challenges and opportunities of lean product development and provide details of successful lean implementations. The conference emphasized a) the importance of learning and problem-solving in the lean organization; b) focusing on system-wide improvements – sometimes caused by relatively small changes; and c) communicating and disseminating lean principles throughout the organization.

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