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Effective Collaboration Across a Web of Supply Chains: Document Sharing is Key for Hewlett Packard

Overview

In complex, collaborative product development, product design and development sources often maintain separate supply chains, each of which has its own level of complexity.  Each source may have an existing information technology infrastructure that differs substantially from its counterpart in other supply chains. For a group at Hewlett-Packard (HP), changing customer requirements, and the need to address post-sale issues, necessitated an effective means for enabling these overlapping supply chains to communicate efficiently.  HP found that all the knowledge it needed was resident within existing systems – it was a question of making that knowledge available and useful over the life cycle of the product.  Effective document management and document sharing proved to be a key factor in improving collaboration along complex and long-standing supply chains.
(7 pages)

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