Overview

Is a good project one that delivers to the spec or one that delivers to the market?  Research conducted by Harvard Business School's Alan MacCormack suggests that most development processes seek to eliminate uncertainty, rather than learning how to deal with it.  According to MacCormack, in an agile process, the very first question is "What type of uncertainty do we face?"  He argues that the first phase of a project should not be concerned with product design but with process design.
(5 pages)

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