Overview

In this slide presentation, Wayne Mackey of Product Development Consulting Inc., defines a set of three simple steps for metrics success: 1) define and connect the improvement goal, 2) determine the ‘causal actions’ that lead to each goal and 3) determine the ‘critical few’ causal actions and then set metrics. The presentation draws the distinction between process and results metrics and provides a simple example. A tree diagram illustrates an example of engineering metrics demonstrating how metrics cascade down from a strategic goal to the executive, functional VP, project manager, and project metrics levels. The presentation then asks the participants in the exercise to define metrics for resource capacity management, through several stages, providing a checklist to make sure that goal is adequately and clearly defined and another checklist to ensure that ownership of the metric is properly managed.
(17 slides)

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