Frequently asked questions

1. Why does the event location say "Your Office"?
2. What time zone will the session be held in?
3. What does the fee cover?
4. What if my company has people from different locations who want to participate?
5. What if I can't make the call, can I purchase a recording or transcript?
6. What type of format is the AudioSession?
7. When should I expect to receive the audio session materials?
8. What should I do if I don't receive the materials?
9. When will you send me the session transcript and free book?
10. What if I am unsatisfied with the AudioSession?

Why does the event location say "Your Office"?

Unlike a physical workshop or conference, no travel is required to participate in an MRT AudioSession. All that is required is a touch-tone telephone (preferably w/speakerphone so others can join you), and either a computer to display the accompanying slides, or a hardcopy printout, or both.

What time zone will the session be held in?

All MRT AudioSessions will take place at the published time coordinates in the EAST COAST TIME ZONE of the UNITED STATES. This will either be EST or EDT depending on the time of year. If you are unsure how to convert US East Coast time to your local time, please refer to this time conversion website.

What does the fee cover?

The AudioSession fee covers a single phone connection to you, plus all materials (slides, documents, etc.). Occasionally, some sessions will also include a complimentary book.

Please note, you may have as many people join you on the call as you wish at no additional charge, but you must gather your group together to listen from one phone or have your own ability to distribute the call internally.

You are allowed to share, copy and distribute all materials, slide presentations, etc, with everyone who participates, except where special copyright restrictions are noted.

What if my company has people from different locations who want to participate?

The fee covers a single phone line. Each separate phone connection, even if within the same facility or building, is an additional fee. You may, however, have as many people participate as you want, if they can all gather around the same phone.

What if I can't make the call, can I purchase a recording or transcript?

Transcripts are available from most of our sessions by subscribing as a member. Click here to see the list of available material. Sorry, but CDs or cassettes of the audio portion of the call are not currently for sale.

What type of format is the AudioSession?

MRT AudioSessions are live audioconferences delivered via telephone. Most sessions last 90-minutes and are composed of part presentation and part interactive Q&A. You will be able to ask questions of the expert speaker(s) during the call, in real-time.

Unless otherwise noted, you will be sent a copy of the slide presentation or other accompanying material in advance of the session via email. Please remember to distribute these documents to everyone participating from your site.

When should I expect to receive the audio session materials?

Once registered, you will receive a series of emails from us, these may include, but are not limited to:

• Confirmation of your registration
• Receipt for charges (may come w/confirmation)
• AudioSession Agenda and Slide Presentation (these will come either as attachments or with a link for downloading from the web, depending on file sizes) - will come approximately 3-7 days prior to the session
• Call-in instructions, including dial-in #s and event codes (if necessary) - will come approximately 1-7 days prior to the session

We usually email the audiosession dial-in number along with the slides at least one (1) day before the audio session. If the audio session falls on a Monday you would receive your email the previous Friday, if not sooner.

To avoid complications with receiving these materials, always make sure you provide a valid and correctly typed email address with your registration.

What should I do if I don't receive the materials?

If you have not received the audiosession materials and dial-in instructions prior to the morning of the day the call is scheduled, call the MRT Offices immediately on 1-800-338-2223 or 781-891-8080. We will do our best to email you the information ASAP. Please try to call at least one hour prior to the session.

When will you send me the session transcript and free book?

A complete transcript of each audiosession will be sent to participants within 14 days after the session. If your session included a complimentary book, it will be sent within the same timeframe.

What if I am unsatisfied with the AudioSession?

Your satisfaction is 100% guaranteed – money-back or credit. If you’re not satisfied with the quality of any audiosession program, let us know in writing and we’ll refund your registration fee or apply the fee to any future registration with us.