NOTE:
This session held concurrently with Expert Clinics
 Criteria for Diagnosing Successful
and Effective Metrics
Tuesday, October 29
Facilitator: Arthur M. Schneiderman
Attend this interactive session and learn how to diagnose
whether your metrics are effective by applying these straightforward but key criteria for
success:
- Is the metric a reliable proxy for stakeholder
satisfaction (when the metric improves, does satisfaction improve)?
- Is the metric documented in an unambiguous
operational definition (leaves no room for interpretation)?
- Is the metric useful in driving improvement (leads
directly to improvements — ways that YOU can
improve it)?
- Is the metric part of a complete system of metrics
(makes visible all undesirable tradeoffs)?
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