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TCP Issue ArchivePrevious IssueNext IssueAbout TCP

Volume 4, Issue 2
February 21, 2002


Contents

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ONE The Platinum Rule
TWO On the Web: The Outsourcing Institute
THREE Top Ten Fast Food NPD Best Practices
FOUR MRT NewsBriefs
FIVE Calendar of Events
Please send any feedback about this newsletter and its content to gregg@roundtable.com

article-one:
The Platinum Rule

Taking a broom to my brain after my recent trip to the MRT/PDMA conference on Co-Development (CoDev 2002), I found the following items in the flotsam and jetsam:


Featured presenter Jim Hutton, a 30+ year veteran of Boeing, and one of the key engineering minds behind their bestselling 737 jetliners, was asked for his key lesson from his co-development experiences. He quoted a former supervisor of his (perhaps it was a young Phil Condit, I can't recall) as saying:

"The greatest myth about communication...is that it occurred."


Initial results of a survey on this subject (done in conjunction with the conference by consulting firm PRTM) yielded some interesting results. Bear in mind that the whole subject of "co-development" is just getting off the ground, so the findings are rather in line with what you'd expect from an immature area, specifically:

  • Respondents reported that management, leadership and cultural issues outweighed any limitations in technology, yet few are happy with the current tools available
  • Very few companies are currently satisfied with their efforts in co-development and partnership
  • Time-to-market and innovation were the majority reasons for companies to engage in co-development; far fewer cited cost-reduction as a driver

The above information was taken from the prelimary report used at the conference. You can get a copy of this report from the CoDev website. Survey responses will continue to be collected until March 1, 2002, so there is still time left to add your own data to the set. All participants will get a free copy of the final results via email when the survey is concluded. To download the prelim report or participate in the survey, go to http://www.CoDevpd.org


Lehigh University's Roger Nagel, co-author of "Cooperate to Compete", gave one of the highest rated keynote presentations and some of the most lucid lessons on the subject of partnering with outsiders. Drawing from his vast experience with global cultures and businesses, Roger reminded everyone of the "platinum rule."

The "golden" rule, as you've likely heard ad nauseum in your lifetime, is of course, "do unto others, etc." The exact wording changes depending on if you source this to Jesus, Buddha or your choice of a host of other moral figures, but the point never changes. The problem with this aphorism is as true for general society as it is in product development, that is, it assumes that everyone wants to be treated the same way. I believe many early missionaries in history performed the golden rule on various indigenous people in their attempts to "partner."

The "platinum" rule simply makes this correction, instead saying "Do unto others as THEY would like done." The only problem is this way is a lot more work. How does that other person like things, anyway? But that's the point - good, successful partnerships are a lot of work, much of it the sleeve rolling and pride swallowing variety.


Co-Development is a lot like deciding what to do on Friday night. If you're going to be alone, you yourself are very easy to please (pizza, beer, Caddyshack rerun on cable). Include just one other person and the complexity can rise significantly (hmmm, she's a vegetarian and likes art films). Put a small group of friends together and let the games really begin (he's allergic to nuts, she hates sushi, and those two have to leave early). Take this a step further, and anyone who's successfully planned a wedding should be your top candidate to lead your next co-development project.

We share reader reactions to TCP articles on our website.
Please send any feedback to
gregg@roundtable.com


Product Development Metrics Handbook


article-two:
On the Web: The Outsourcing Institute

Link: http://www.outsourcing.com

For the last ten years, virtually everyone has mentioned outsourcing as a stable, upward trend in business. Some even say in the future there will be no more companies, just brands with complicated supply chains behind them. MIT's Charlie Fine, author of "Clockspeed" thinks many companies already compete based on their suppliers, pointing to the "Intel Inside" example. He's right, of course.

Enter the "Outsourcing Institute (OI)." While focused principally on outsourcing that involves IT and business processes like HR, rather than product development, the OI website is an excellent resource to research the ins and outs of making any kind of outsourcing successful. On the site you will find numerous articles, reports and links, all split up amongst three sections - one each for "buyers," "providers" and "influencers".

Membership registration is required for much of the content, but is free and does open up a lot of valuable stuff, including index reports on trends in IT outsourcing, advice on making relationships work, descriptions on the processes involved, and more. If you just want to browse, there is enough to satisfy non-members as well. If your company is heavily involved in outsourcing major pieces of the business, you owe it to yourself to give this site a click-through.

Know a website we should review? Send the url to gregg@roundtable.com


Product Development and the Supply Chain


article-three:
Top Ten Fast Food NPD Best Practices
...from the MRT satellite office in San Bernardino, CA

10. When all else fails, switch from "Cheddar" to "Jack"

9.

Don't test your new vegetarian menu in Wisconsin

8.

Never underestimate the power of the words "daily recommended allowance"
7. No food exists that can't be improved with bacon
6. Consumers prefer zany, wacky animal characters in their commercials, but not in their lunch
5. When naming foods, use the letter 'Z' instead of 'S'
4. Add salsa for "Mardi Gras" and green food dye for "St. Patrick's Day," but never the other way around
3. Give up on the holy grail - the customer's actual food will never match the picture on the wall
2. To you it's packaging, to the FDA it's "fiber content"

...and the No. 1 fast food best practice:

1. You can say "over five billion served" and nobody ever asks "served what?"

This month’s top ten list dedicated to the memory of Dave Thomas (1932-2002),
founder of Wendy's Restaurants

Send me your Top Ten List suggestions - gregg@roundtable.com


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article-four:
MRT NewsBriefs

  • Risky Business Contest
    You can win a free admission to our upcoming conference on NPD risk by telling us how you'd handle our sample real-world risk scenario. The first ten respondents will also win a free copy of the new book, Customer-Centric Product Definition, by Sheila Mello. [
    click here to enter]
  • NPD Risk Management - Sample Book Chapter
    As mentioned last month, in conjunction with our conference on this subject, we've posted a sample chapter of the soon to be published book by Preston Smith and Guy Merritt, "Proactive Risk Management: Controlling Uncertainty in Product Development." [
    Read Sample Chapter]

— * —

Upcoming MRT Events

NPD Best Practices VIP Series

  Product Development and the Supply Chain   Balancing Multiple Projects with Limited Resources  Controlling the Market and Project Risk of New Product Development   MRT 2002 Events

   — * —

A D M I N I S T R I V I A

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