article-one:
The Platinum Rule
Taking a broom to my brain after my recent trip to
the MRT/PDMA conference on Co-Development (CoDev 2002), I found the following items in the flotsam and jetsam:
Featured presenter Jim Hutton, a 30+ year veteran of Boeing, and one
of the key engineering minds behind their bestselling 737 jetliners, was asked for his key
lesson from his co-development experiences. He quoted a former supervisor of his (perhaps
it was a young Phil Condit, I can't recall) as saying:
"The greatest myth about
communication...is that it occurred."
Initial results of a survey on this subject (done in conjunction
with the conference by consulting firm PRTM) yielded some interesting results. Bear in
mind that the whole subject of "co-development" is just getting off the ground,
so the findings are rather in line with what you'd expect from an immature area,
specifically:
- Respondents reported that management, leadership and cultural issues
outweighed any limitations in technology, yet few are happy with the current tools
available
- Very few companies are currently satisfied with their efforts in
co-development and partnership
- Time-to-market and innovation were the majority reasons for companies
to engage in co-development; far fewer cited cost-reduction as a driver
The above information was taken from the prelimary report used at
the conference. You can get a copy of this report from the CoDev website. Survey responses will
continue to be collected until March 1, 2002, so there is still time left
to add your own data to the set. All participants will get a free copy of the final
results via email when the survey is concluded. To download the prelim report or
participate in the survey, go to http://www.CoDevpd.org
Lehigh University's Roger Nagel, co-author of "Cooperate to
Compete", gave one of the highest rated keynote presentations and some of the most
lucid lessons on the subject of partnering with outsiders. Drawing from his vast
experience with global cultures and businesses, Roger reminded everyone of the
"platinum rule."
The "golden" rule, as you've likely heard ad nauseum in
your lifetime, is of course, "do unto others, etc." The exact wording changes
depending on if you source this to Jesus, Buddha or your choice of a host of other moral
figures, but the point never changes. The problem with this aphorism is as true for
general society as it is in product development, that is, it assumes that everyone wants
to be treated the same way. I believe many early missionaries in history performed the
golden rule on various indigenous people in their attempts to "partner."
The "platinum" rule simply makes this correction, instead
saying "Do unto others as THEY would like done." The only problem is this way is
a lot more work. How does that other person like things, anyway? But that's the point -
good, successful partnerships are a lot of work, much of it the sleeve rolling and pride
swallowing variety.
Co-Development is a lot like deciding what to do on Friday
night. If you're going to be alone, you yourself are very easy to please (pizza, beer,
Caddyshack rerun on cable). Include just one other person and the complexity can rise
significantly (hmmm, she's a vegetarian and likes art films). Put a small group of friends
together and let the games really begin (he's allergic to nuts, she hates sushi, and those
two have to leave early). Take this a step further, and anyone who's successfully planned
a wedding should be your top candidate to lead your next co-development project.
We
share reader reactions to TCP articles on our website.
Please send any feedback to gregg@roundtable.com

article-two:
On the Web: The Outsourcing Institute
Link: http://www.outsourcing.com
For the last ten years, virtually everyone has mentioned outsourcing
as a stable, upward trend in business. Some even say in the future there will be no more
companies, just brands with complicated supply chains behind them. MIT's Charlie Fine,
author of "Clockspeed" thinks many companies already compete based on their
suppliers, pointing to the "Intel Inside" example. He's right, of course.
Enter the "Outsourcing Institute (OI)." While focused
principally on outsourcing that involves IT and business processes like HR, rather than
product development, the OI website is an excellent resource to research the ins and outs
of making any kind of outsourcing successful. On the site you will find numerous articles,
reports and links, all split up amongst three sections - one each for "buyers,"
"providers" and "influencers".
Membership registration is required for much of the content, but is
free and does open up a lot of valuable stuff, including index reports on trends in IT
outsourcing, advice on making relationships work, descriptions on the processes involved,
and more. If you just want to browse, there is enough to satisfy non-members as well. If
your company is heavily involved in outsourcing major pieces of the business, you owe it
to yourself to give this site a click-through.
Know a website we should review? Send the
url to gregg@roundtable.com

article-three:
Top Ten Fast Food NPD Best Practices
...from the MRT satellite office in San
Bernardino, CA
| 10. |
When all else
fails, switch from "Cheddar" to "Jack" |
9. |
Don't test your
new vegetarian menu in Wisconsin |
8. |
Never
underestimate the power of the words "daily recommended allowance" |
| 7. |
No food exists
that can't be improved with bacon |
| 6. |
Consumers
prefer zany, wacky animal characters in their commercials, but not in their lunch |
| 5. |
When naming
foods, use the letter 'Z' instead of 'S' |
| 4. |
Add salsa for
"Mardi Gras" and green food dye for "St. Patrick's Day," but never the
other way around |
| 3. |
Give up on the
holy grail - the customer's actual food will never match the picture on the wall |
| 2. |
To you it's
packaging, to the FDA it's "fiber content" |
...and the No. 1
fast food best practice: |
| 1. |
You can
say "over five billion served" and nobody ever asks "served what?" |
This
months top ten list dedicated to the memory of Dave Thomas (1932-2002),
founder of Wendy's Restaurants
Send me your Top Ten
List suggestions - gregg@roundtable.com
Interested in
sponsoring this newsletter?
For a list of terms and rates, send an e-mail to gregg@roundtable.com or
click here.
article-four:
MRT NewsBriefs
- Risky Business Contest
You can win a free admission to our upcoming conference on NPD risk by telling us how
you'd handle our sample real-world risk scenario. The first ten respondents will also win
a free copy of the new book, Customer-Centric Product Definition, by Sheila Mello. [click
here to enter]
- NPD Risk Management - Sample Book
Chapter
As mentioned last month, in conjunction with our conference on this subject, we've posted
a sample chapter of the soon to be published book by Preston Smith and Guy Merritt,
"Proactive Risk Management: Controlling Uncertainty in Product Development." [Read
Sample Chapter]
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